Contact Information

To contact American Citizen Services please call the 03-519-7475 Mon-Thu, between 10:00 and 12:00 noon.  If you have an urgent matter outside of office hours please call 03-519-7575 and you will be transferred to the Embassy duty officer. You may also send us an e-mail marked “emergency” to amctelaviv@state.gov

Unfortunately, we’ll not be able to answer inquiries regarding visas. Please e-mail the visa section at nivtelaviv@state.gov.

In the event of an emergency, contact the Police at 100 or Fire at 102, as appropriate.

The U.S. Embassy Tel Aviv’s American Citizens Services Unit is located at 71 HaYarkon Street, Tel Aviv 63903, Israel.

 
Services for passports (form DS-11), notarials, and Consular Reports of Birth are via appointment only.  To schedule an appointment, please go to http://israel.usembassy.gov/consular/acs/Appointments.aspx and follow the instructions.  The appointment system is automated and everyone must make his/her own appointments online.

Services for passport renewals for adults using form DS-82 only, for extra visa pages, and to report the death of an American citizen are available on a walk-in or mail-in basis.  We are open for these walk-in services Mondays to Thursdays from 8am to 11am, only.

The reception hours of the American Citizen Services Unit are:
Monday to Friday 8:00 a.m. to 11:00 A.m.
We are closed Saturdays, Sundays, the last Friday of the month, and Israeli and American public holidays. 

To contact ACS please call the 03-519-7475 Mon-Thu, between 10:00 and 12:00. You may also email ACS at AMCTelAviv@state.gov or send ACS a fax at 03-516-4390 or 03-517-2348.

Outside office hours, if you have an urgent matter, call 03-519-7575; your call will be transferred to the Embassy duty officer.  In the event of an emergency, contact the Police at 100 or Fire at 102, as appropriate.

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