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Contact Us

Our call center service provides information on the visa application process and a variety of general questions.   The call center live operators can be reached at the following numbers:

Locally: 03-9058062  
Sunday through Thursday 08:00 to 18:00 local time
From the US: 170-324-94689
Monday through Friday 08:00 to 18:00 EST
The on-line appointment system and the call center are the best sources of information on the visa application process

In addition, the service center may be reached by E-mail. The addresses may be found  here  

If you have questions regarding technical issues with the on-line appointment system, or experience difficulty accessing your on-line account, please send an E-mail inquiry to

If you wish to inquire regarding the status of a pending visa application at the Embassy, you can contact the visa section directly at  (Our response time varies depending on the volume of e-mail inquiries we receive. Our average response time is 3 to 4 business days.)  

Emergency travel: If you have urgent travel to the United States, you have the option to request an emergency appointment. For further information, please visit our website at

After-hours emergencies: 03-5197575