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U.S. Citizen Services

About Consular Affairs

American Citizen Services

American Citizen Services

The American Citizen Services Unit of U.S. Embassy Tel Aviv provides information and assistance to U.S. citizens residing in Israel.  U.S. citizens visiting or residing in Jerusalem, the West Bank, or Gaza should contact U.S. Consulate General Jerusalem.  A Haifa Consular Agency is available to provide services to residents in the Haifa area. 

Over 300,000 registered U.S. citizens reside in the areas covered by the Embassy.  We are committed to serving all U.S. citizens as efficiently and promptly as possible, and we are constantly working to streamline our processes to make your visit to the Consular Section pleasant and smooth.

Public Hours

The American Citizens Services Unit is open to the public from 8:00 to 11:00 a.m. Monday – Friday, except American and local holidays.  The section is closed to the public on the first Wednesday of each month.  Please note that all services require an appointment.  


For after-hours emergencies involving U.S. citizens please call 03-519-7575.  Please note that the office responding to this emergency numbercannot assist with questions regarding passport renewals, consular reports of birth, or other routine consular matters. If you have a passport emergency, click here. 

Mailing Address

U.S. Embassy Tel Aviv
Attn: American Citizen Services
71 HaYarkon Street,
Tel Aviv 6343229, Israel.


03-519-7475.  The section accepts public inquiries from 2:00 to 4:00 p.m. Monday – Thursday. 


Submit general questions to, U.S. visa questions to, and voting questions to




    U.S. Citizens needing immediate assistance may call the Embassy at any time[972] (03) 519-7575 

    During Business Hours: American Citizen Services is open for general inquiries Mon.-Fri. from 2:00-4:00pm. 

    Outside Business Hours: Ask to be connected to the Duty Officer. Note: this service is ONLY for assistance in an emergency directly affecting a U.S. Citizen in Israel.  

    Emergencies: Emergencies can include arrests, detentions, missing persons, hospitalizations, and victims of crime. 

    Not Emergencies:  Routine inquiries regarding passports, Consular Reports of Birth Abroad, and notarials should be made during business hours. 

    Please note American Citizens Services does NOT handle visa inquiries.

Consular Sun Times (newsletter)